Terms and Conditions of DcGROCERS

Effective Date Sun Feb 02 2025

Welcome to DC Grocers! By using our website and services, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

  1. General

    1. DC Grocers provides an online grocery shopping platform where customers can purchase groceries for home delivery.

    2. By accessing or using our website, you agree to comply with these Terms and Conditions.

    3. We reserve the right to update these Terms at any time without prior notice.

  2. Orders and Payments

    1. All orders placed through our website are subject to availability and acceptance by DC Grocers.

    2. We operate on a Cash on Delivery (COD) basis. Customers must pay in full at the time of delivery.

    3. DC Grocers reserves the right to cancel or refuse any order at its discretion.

  3. Pricing and Delivery Fees

    1. Prices of products are displayed on our website and are subject to change without notice.

    2. Delivery fees are not displayed on the website. Instead, the delivery fee will be communicated by the delivery person upon arrival.

    3. Customers are required to pay both the order amount and the delivery fee upon delivery.

  4. Delivery and Pickup Terms

    1. Delivery Terms

      1. Delivery times may vary depending on location, product availability, and other factors.

      2. We strive to ensure timely delivery, but we do not guarantee specific delivery times.

      3. The customer is responsible for providing accurate delivery details. Any incorrect information may result in delayed or unsuccessful deliveries.

    2. In Store Pickup Terms

      1. Customers opting for in-store pickup must collect their orders within the designated pickup window.

      2. Orders not collected within the specified time may be canceled at our discretion.

      3. Customers must present their order confirmation upon pickup.

  5. Cancellations and Returns

    1. Orders can only be canceled before dispatch Once dispatched, cancellations will not be accepted.

    2. Due to the nature of our products, we do not accept returns unless the product is damaged, defective, or incorrect.

    3. If there is an issue with your order, please contact us within 24 hours of delivery for assistance.

  6. Customer Responsibilities

    1. Customers must be available to receive and inspect their orders upon delivery.

    2. Any complaints regarding missing or incorrect items must be reported immediately to our customer support team.

  7. Limitation of Liability

    1. DC Grocers is not responsible for any delays, losses, or damages caused by unforeseen circumstances beyond our control.

    2. We do not accept liability for any direct, indirect, or incidental damages arising from the use of our services.

  8. Privacy Policy

    1. We respect your privacy and are committed to protecting your personal information.

    2. Any data collected during your transactions will be used solely for order processing and service improvement.x

  9. Contact Information


    For any questions or concerns regarding these Terms and Conditions, please contact us at

    1. Emaildcgambia@gmail.com

    2. Phone+220 778-1222

    3. AddressFajara, Kairaba Avenue, Serekunda

    By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing DC Grocers!